Next Move are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of UK data protection law, the data controller is Next Move. The general data we record and process is information about properties and homeowners. The main purpose of us processing the data is to complete the sale of the property. We identify the most appropriate lawful basis prior to processing the data, which usually comes under Consent, Legitimate Interests, Contractual Necessity or Legal Obligation. Consent is very important in order for us to be transparent with your data and how you want it to be handled and the importance is put upon ‘opting in’. Legitimate Interests can be relied on in situations where your data is used in ways you would reasonably expect - i.e. if you provide us with your contact information and ask us to contact you about future properties, this is what we will do, per your request. Contractual Necessity can be relied on in order for us to fulfil the contractual obligations in the business relationship we are involved in with our customers. Legal Obligation can be relied upon in a situation where data needs to be shared, or kept on file, in order to comply with the law, for example, Money Laundering Regulations. It is unlikely that Next Move would rely on Public Task or Vital Interest as lawful bases, as these are to do with being part of an official authority or saving someone’s life.

Information we collect from you

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by filling in forms on our website (our site) or by corresponding with us by phone, e-mail or otherwise. This information may include but is not limited to, your name, address, date of birth, e-mail address, phone number (or other contact information), identification documents, property information, and records of any correspondence we have shared.
• With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and information about your visit. 

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

How we use your information

We use your information in the following ways:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already enquired about; 
• to notify you about changes to our service; 
• to ensure that content from our site is presented in the most effective manner for you and for your computer. 

We will use information we collect about you on this site:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer; 
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources:

• we will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We will disclose your personal information to third parties:

• Prior to entering into a business relationship with any party, we are required to pass your name & mobile telephone number that you provide to us on to a third party provider, for the purpose of an electronic identity and financial check.  Please see more information below under the ‘Anti Money Laundering’ heading.
• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If you provide us with your opt-in consent and wish for us to share your details with an external company.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA") by our website provider. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Data is held for a minimum of five years after the business relationship has ended. Data is held for no longer than is necessary for the purposes for which the personal data is processed, to form part of our business record and also for the purposes of any relevant legal authorities needing access to it in this period.  When the time period has expired, we will delete your paper-based data by cross-shredding and incineration; data will also be deleted from any digital sources.

Your rights

You have the right to tell us to stop using your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the emails we send you.

UK data protection law gives you the right to be informed by reading this Privacy Notice, while also giving you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict, rectify or receive a machine-readable copy of your personal information. This also includes automated decision making and profiling. You can exercise any of these rights by contacting us. 

If you wish to submit a data subject access request, we are required to supply you with this free of charge, within one month of receipt of the request. However, if the request is unfounded, excessive or repetitive in any way, we may be able to charge a ‘reasonable fee’ to cover the administrative costs, or outright refuse the request if supported by sufficient reasons.

If you would like to withdraw your consent, this request can be submitted verbally or in writing. After we have reviewed your request, if erasure has been granted, you will receive confirmation is provided within 30 days of data being removed. Please note that this right only applies in certain circumstances and is subject to any overriding legal requirements.

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access to data.

Anti Money Laundering

As with all Estate Agents, Next Move are subject to The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We are registered with and supervised by HMRC for compliance, and therefore required by law to conduct due diligence on all customers (vendors and purchasers), which includes, but is not limited to, verifying customers identity by way of photo and address documentation, electronic checks, obtaining proof of ownership of property, establishing any beneficial owners, and verifying proof and source of funds. We obtain a copy of these documents for our records, and this data is kept for at least five years from the end of our business relationship. These requirements come under part of our Anti Money Laundering Policy and we are unable to begin a business relationship with any customer if we are unable to obtain the information needed. Subject to circumstances, we may also seek to obtain supporting documentation.

Data breaches

Data breaches are widely recognised as a security incident which has affected the privacy and confidentiality of personal data. We are required to report data breaches to the relevant supervisory authority - Information Commissioner’s Office (ICO) - within 72 hours of becoming aware of the breach, as well as having a duty to notify individuals whose personal data we hold, that a breach has occurred, as this is likely to affect your rights and freedom. Records of any data breaches must be kept on file.

Links to other websites

This Privacy Notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to our Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

Contacting us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at the address in the ‘Contact’ section of this website. We hope that we will be able to answer any questions or concerns that you have.

You have the right at any time to raise your concern with the Information Commissioner’s Office at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.